Tag Archive | privacy laws

Facebook climbdown…

spy

spy

It’s embarrassing.

For a brand that empowers its users in such a way they can instantly unite against against the ‘enemy’, issue a rallying cry to the like-minded and deploy the troops with amazing speed, you’d think facebook would know a lot better than to try changing the privacy rules by the back door…

I managed a textbook case of this in 2008 (when an international bank with local aspirations their ads would have you believe), and they did what most big brands chose to do. Ignore the facebookers, they can’t damage my brand, it’ll blow over in a few days. Against all my advice, the brand dug in, only to suffer at the hands of the mobilised minority.

After it hit the BBC 6 o’clock news a day or two later, a rather hasty about turn was arranged…

So facebook. A brand that provides the very battlefield, that truly gets the potential of 2.0 (having harnessed it from day one), should have known better than to bite the hand that feeds it. That of its users.

A foolhardy situation the board should have seen coming a mile off. An alienated user base will now watch its every move, and cry foul the moment they put so much as a privacy related foot out of line.

It wasn’t a smart move, deletion of a profile in the users eyes means everything comes off. A brand that prides itself on the sense of ‘community’ it facilitates really shouldn’t have scored this type of own goal, however great the need to further monetise the site is…

The privacy battle will rage on.

But I can’t help but feel if brands use consumers personal data to bring information / content / advertising / offers to them that is of genuine interest, they won’t mind a jot…

After all, it worked for Tesco…

Iain Morrison is a senior marketer in the British Tourism Industry. And would encourage brand managers to watch what happened to facebook. It’s probably happening to your brand right about NOW!

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to Yahoo BuzzAdd to Newsvine

Advertisement
%d bloggers like this: